The world of cyber security is fast paced and exciting, and so is Saepio! So why not join our journey and be part of a fun and successful company with a real community atmosphere whilst helping beat those cyber criminals!

Saepio is a rapidly growing Information Security Solutions Provider that work with UK based corporate customers with between 100-10,000 users. We help them to protect their employees, data, users, applications, and systems from being the victims of cyber-attack. Our model is to assist customers on a continuous cycle of Security Improvement (https://saepio.co.uk/how-we-do-it/). We help them establish a Baseline, identify a Target, build a Plan, Implement that plan, and then Prove they’ve reached their goals.

With the increasing likelihood and impact of cyberattacks coupled with under skilled and stretched internal resource, many Saepio customers augment their internal capability with our Managed Security Services. The suite of service offerings focused on Security Awareness Training and Supply Chain Risk Management has evolved over 3 years, and with our high customer retention rates and new business demand, this role is foundational to delivering continued premium levels of service to a wider and more demanding client base.

The role is customer facing, and customer focused. The successful applicant will be working on an onsite/remote basis as a subject matter expert (SME) that maximises the investment in security services purchased through Saepio. They’ll show a desire to grow the service delivery team working alongside an enthusiastic group of customer advisors’, focused on delivering exceptional customer experience.

Saepio are a company that is really going places. The culture here is outstanding performance gets outstanding reward. And outstanding performers will get a chance to build a great career here if that’s their goal.

What will you be doing?

Following an extensive training programme, you’ll take the lead delivering awareness training services to a set of Saepio customers, while being supported by an experienced leadership team:

• Scope: Work with the Services Sales team to understand the challenges the customer is facing, and why they have invested in the service(s)
• Deploy: Onboard the customer to the service(s) in line with the best practice methodology
• Run: Deliver the services as per the predefined service levels & deliverables
• Optimise: tune the service deliverables as the threat landscape evolves and functionality develops
• Report: provide formal feedback to senior stakeholders at the customer demonstrating service performance and return on investment
• Managing a select group of SMB customer accounts
• Building and maintaining appropriate relationships and trust at all levels with your customer accounts, creating a premium and high-calibre experience
• Conducting regular proactive customer meetings, account reviews and creating and managing success plans to align customer strategies and business objectives
• Working as a team, but also act assertively to get things done for the customer

What knowledge and skills should you have?

• Experience: At least 1 year in a client facing, hands-on Customer Success role
• Commitment: You are passionate about customer satisfaction. You do what you say you will do.
• Communication: Ability to communicate effectively at all levels, including senior management
• Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership
• Creativity: Ability to solve problems creatively, including stepping outside of process when necessary
• Passion: for Information Security and the success of your team

Skills:

• Excellent organisational, time management and priority setting skills
• Attention to detail and accuracy is vital
• High levels of customer service awareness and delivery
• Feels comfortable using Microsoft Office (Outlook, Word, Power Point and Excel)
• Manage and improve personal KPIs
• Desire to learn and develop your skills. Every. Day!

Certifications:

We believe real world experience beats paper credentials however desirable certifications include:

• An education in a STEM subject like Computer Science
• CompTIA Security+

What are the benefits?

• We believe a happy and healthy team provides the foundation to deliver great customer experience.
• Incentive trips exploring the globe
• Wellness perks and gym membership
• Happy Hour Fridays
• Company share scheme – be a part of the success you help to create!
• Pension
• Flexible holidays and working practices
• Regular company social events
• Continual support to help you be the best you can be

Job Types: Full-time, Permanent

Salary: £28,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• High Wycombe HP12 3RH: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (required)
• B2B customer service: 1 year (required)